Byblos Horizon
Shopify Partner. Beirut and Paris.
Free guide. Normally sold at $29.
Nine ways to cut refused cash on delivery orders
Every box that goes out and comes back costs you the courier twice, the packaging, and the advertising that won the order in the first place. Most of those refusals are decided before the driver ever knocks. This guide is what we do about that on the stores we run.
What is inside
- The hour after the order is placed, and why a message sent later is worth far less than one sent inside it.
- The one number that belongs in every confirmation message, and what happens at the door when it is missing.
- Why asking a customer whether the order is still fine invites them to say no, and what to write instead.
- A rule for repeat refusers that keeps the customer without carrying the cost of them.
- The cheapest way to move orders off cash on delivery without discounting your way to nothing.
- What to measure per product, per area and per ad set, so you can see which advertising is buying you returns.
- Four WhatsApp messages written out in full, in English and Arabic, ready to paste.
The cost ranges in the guide are the same ones published in our calculator methodology, sources and all, including the figures that are our own estimates rather than published statistics. We say which is which.
Send it to me
It opens on the next page straight away. No obligation, nothing to buy, and we never pass your address to anyone else.
Questions
- What does a refused cash on delivery order actually cost?
- The courier fee out and the return fee back, plus the packaging and the advertising that won the order. On the ranges published in our Lebanon cost calculator, that is roughly eight to twelve dollars per refused order before you count a cent of ad spend.
- Is the guide really free?
- Yes. Give a name and an email address and the guide opens straight away. There is nothing to buy and no obligation, and we do not pass your address to anyone else.
- Who is it for?
- Anyone running an online store that delivers cash on delivery in Lebanon or the Gulf, whether the store is on Shopify, WooCommerce or Instagram alone.