Retention
Email, SMS & WhatsApp Retention for E-Commerce
Klaviyo, Postscript and WhatsApp retention programmes engineered to drive 25–40% of e-commerce revenue from owned channels, from $399/mo, with flows, campaigns and lifecycle intelligence.
Credentials
Training & academic partners
The problem
Owned channels are underused
MENA brands often leave 20–30% of revenue on the table by treating email as a monthly newsletter. Proper retention is a system of flows, segments, campaigns and lifecycle intelligence.
What you get
Deliverables
Flow architecture
Welcome, browse, cart, checkout, post-purchase, winback, sunset.
Segmentation
RFM, category, engagement, predicted CLV.
Campaign calendar
Weekly + seasonal + Ramadan / GCC-specific cadences.
Creative
Copy, design and coding across desktop and mobile.
WhatsApp channel
Broadcast and 1:1 automation, opt-in compliance, agent handoff.
Reporting
Owned-channel revenue share and CLV impact.
The Byblos Growth System
Build. Convert. Scale. Automate.
One operating system for Shopify, e-commerce and AI-driven growth across Lebanon, the UAE and Saudi Arabia.
Build
Ship a fast, conversion-ready Shopify or web foundation with real analytics, tracking and merchandising in place.
Convert
Fix product pages, checkout, offers and content so paid and organic traffic actually turns into revenue.
Scale
Scale paid media, SEO and creative across Lebanon, the UAE and Saudi Arabia with unit-economics discipline.
Automate
Layer AI, CRM and WhatsApp automation on top so growth compounds without linearly scaling headcount.
Published pricing, USD
Pricing
One accessible price list, billed and delivered the same way for every market.
- Starter$399/mo
- Core flows, one campaign a week and basic segmentation.
- Growth$799/mo
- Starter plus advanced segmentation, SMS or WhatsApp campaigns and creative.
- CustomScoped to you
- Bigger catalogues, multi-market rollouts or blended programmes, quoted after a short call.
Pass-through costs are billed at cost and never marked up: ad spend, platform and app subscriptions, Klaviyo, WhatsApp Business Platform and Meta per-conversation fees, and third-party licences.
Monthly retainers run month-to-month after the first 3 months. One-time builds are paid on delivery milestones.
FAQ
Frequently asked questions
- Klaviyo, Postscript, Attentive, Yotpo, Omnisend, and native Shopify email.
- Yes, 360dialog, Wati, Twilio and native BSPs.
- For mature programmes, 25–40% of e-commerce revenue is normal.
- Yes, Arabic email and SMS copy handled by native speakers.
- Starter is $399/month, Growth is $799/month, and larger lifecycle programmes are Custom. Platform fees such as Klaviyo are passed through at cost.
- Yes, retention plus paid is the standard pairing.
Which platforms do you support?
Do you support WhatsApp Business Platform?
How much can owned channels contribute?
Do you handle Arabic creative?
How is pricing structured?
Do you work alongside paid media?
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Ready to grow?
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