Retention

Email, SMS & WhatsApp Retention for E-Commerce

Klaviyo, Postscript and WhatsApp retention programmes engineered to drive 25–40% of e-commerce revenue from owned channels — flows, campaigns and lifecycle intelligence.

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Credentials

Shopify PartnerMicrosoft Azure AI FundamentalsKEDGE Business SchoolAUB & LAU trained10+ years operating1,000,000,000+ organic YouTube views

Training & academic partners

American University of BeirutLebanese American UniversityKEDGE Business SchoolMicrosoft

The problem

Owned channels are underused

MENA brands often leave 20–30% of revenue on the table by treating email as a monthly newsletter. Proper retention is a system of flows, segments, campaigns and lifecycle intelligence.

What you get

Deliverables

  • Flow architecture

    Welcome, browse, cart, checkout, post-purchase, winback, sunset.

  • Segmentation

    RFM, category, engagement, predicted CLV.

  • Campaign calendar

    Weekly + seasonal + Ramadan / GCC-specific cadences.

  • Creative

    Copy, design and coding across desktop and mobile.

  • WhatsApp channel

    Broadcast and 1:1 automation, opt-in compliance, agent handoff.

  • Reporting

    Owned-channel revenue share and CLV impact.

The Byblos Growth System

Build. Convert. Scale. Automate.

One operating system for Shopify, e-commerce and AI-driven growth across Lebanon, the UAE and Saudi Arabia.

  1. Build

    Ship a fast, conversion-ready Shopify or web foundation with real analytics, tracking and merchandising in place.

  2. Convert

    Fix product pages, checkout, offers and content so paid and organic traffic actually turns into revenue.

  3. Scale

    Scale paid media, SEO and creative across Lebanon, the UAE and Saudi Arabia with unit-economics discipline.

  4. Automate

    Layer AI, CRM and WhatsApp automation on top so growth compounds without linearly scaling headcount.

Pricing

Starting from $3,500/month

Includes flows, campaigns and creative.

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FAQ

Frequently asked questions

Which platforms do you support?
Klaviyo, Postscript, Attentive, Yotpo, Omnisend, and native Shopify email.
Do you support WhatsApp Business Platform?
Yes — 360dialog, Wati, Twilio and native BSPs.
How much can owned channels contribute?
For mature programmes, 25–40% of e-commerce revenue is normal.
Do you handle Arabic creative?
Yes — Arabic email and SMS copy handled by native speakers.
How is pricing structured?
From $3,500/month; includes strategy, flows, campaigns and creative.
Do you work alongside paid media?
Yes — retention plus paid is the standard pairing.

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